Shipping Policy

Last updated: October 19, 2026

At Squish & Surprise, we want your shopping experience to be simple and enjoyable. Please review our shipping policy below for information about order processing, delivery estimates, and tracking.

1. Shipping Costs

We currently offer free shipping on all orders shipped to destinations eligible for checkout. The shipping cost available for your order will be displayed at checkout before you complete your purchase.

2. Order Processing

After you place an order, it is submitted for processing and fulfillment. Processing times may vary depending on product availability and supplier requirements.

We work to have orders processed as promptly as possible. Please allow additional time during holidays, sales, or other periods of high order volume.

3. Estimated Delivery Times

Our current estimated delivery time is 9–14 business days after an order is processed and shipped, depending on the product and destination.

Delivery estimates are not guaranteed. Delays may occur due to carrier operations, weather, holidays, customs processing, or other circumstances outside our control.

Business days generally exclude weekends and applicable public holidays.

4. Order Tracking

When tracking information is available, it may be provided through your shipping confirmation or order status page.

Tracking updates may take time to appear after a shipment is handed to the carrier. If tracking information is delayed or appears unclear, please contact us for assistance.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Additional costs or delivery issues resulting from an incorrect address may be the customer's responsibility where permitted by law.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact us with your order number so we can help investigate.

We will work with the appropriate fulfillment or shipping provider to review the shipment and determine the available next steps.

7. Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact us as soon as possible. Include your order number and photographs of the item and packaging, if available.

We will review the issue and help determine an appropriate resolution under our Return and Refund Policy and applicable law.

8. Split Shipments

If your order contains multiple products, items may occasionally ship separately depending on availability and fulfillment arrangements. If this occurs, items may arrive at different times.

9. International Shipping

Available shipping destinations and delivery options are shown at checkout. If international shipping is offered for your order, additional customs procedures, duties, or taxes may apply depending on the destination and applicable law.

10. Contact Us

If you have questions about shipping or an existing order, please contact:

Squish & Surprise
Email: tera9284@msn.com
Website: https://p40rmp-0e.myshopify.com/

Please include your order number when asking about an existing order.

Thank you for shopping with Squish & Surprise!